First com Privacy Policy — Your Information Is Our Responsibility

When creating an account, we collect your name, email address, phone number, and date of birth. This information is used to verify your account and ensure secure service. We may also collect identity document information to confirm your age, as users under 18 are prohibited from using the platform. All provided information is stored on fully secured servers and is never sold to third parties. Your personal data is used solely for the specific purposes of operating the platform.

Usage-related information — such as which games you play on the platform, how long your sessions last, and which sections you spend the most time in — is collected automatically. This information helps us improve our service quality and create a personalized experience for you. Transaction history, deposit and withdrawal records are retained for security and legal reasons. We may also collect technical information such as device type, operating system, and IP address. This information is never used to reveal your identity or for any harmful purpose.

Your payment information is secured using the highest level of encryption technology. We do not directly store any bank card or mobile banking PINs; only transaction confirmation details are recorded. Our system automatically monitors for suspicious activity and alerts you when necessary. Under Bangladesh financial regulations, certain transaction data must be retained for a specified period. We use multiple layers of security to prevent unauthorized access to your financial information.

First com never sells your personal information to advertisers or commercial entities. Only essential service operation partners, such as payment processing companies, may access limited necessary information. We are obligated to provide relevant information in response to valid legal requests from law enforcement agencies. All such partners are contractually bound to comply with our privacy standards. If you believe your information is being used without authorization, please notify our support team immediately.

You may request to view, correct, or delete your stored personal information at any time. Even after account closure, some information may be retained for a specified period due to legal obligations. If you wish to opt out of marketing communications, you can easily withdraw that consent. You have the ability to control cookie usage on our platform through your browser settings. Please contact our support team for any requests or concerns regarding your information.

First com reserves the right to update this privacy policy as needed. If changes are made, we will endeavor to notify you via your registered email or platform notification. Continued use of the platform after any changes will be considered as your agreement to the new policy. The date of the latest update will be noted at the bottom of the page. We recommend that you visit this page regularly to stay informed of the latest information.